We are interested in your opinion!

Dear Passengers,

we would like to provide services of the highest quality. In order to be able to best meet your needs, we would ask you to complete a short questionnaire.

Thank you for your time and we wish you a pleasant journey.

Questionaire

  1. How often do you fly from Ostrava Airport?
  2. Main aim of your flight
  3. Where did you buy your flight ticket?
  4. Which direct destinations would you like to see in our flight schedule in the future?
  5. How did you get to the airport?
  6. How satisfied are you with …? Rate the service which you used from 1 to 5 (1 the best, 5 the worst)
    • Parking: quality of service
    • Parking: price
    • CCTAXI:quality of service
    • CCTAXI: price
    • Car Hire: quality of service
    • Car Hire: price
    • Public transport (bus, train) quality of service
    • Public transport (bus, train) price
  7. Which service did you use at the Ostrava airport? Rate the service which you used from 1 to 5 (1 the best, 5 the worst)
    • Airport Information Desk
    • Ticket Reservation Desk
    • Lost Luggage Counter
    • Ostrava Information Service
    • Luggage Shrink Wrapping
    • Luggage storage
    • ATM
    • Children’s play area
    • Nursing room
    • Business Lounge
    • Toilets (WC)
    • WIFI
    • Other – please specify: 
  8. What other service would you welcome at the Leoš Janáček airport?
  9. Which stores / restaurants have you used at the Leoš Janáček airport? Rate the service which you used from 1 to 5 (1 the best, 5 the worst)
    • Fast food – Bistro Gastro-flight: quality of service
    • Fast food – Bistro Gastro-flight: price
    • Fast food – Bistro Gastro-flight: personal
    • Mattoni Grand Café: quality of service
    • Mattoni Grand Café: price
    • Mattoni Grand Café: personal
    • Relay: quality of service
    • Relay: price
    • Relay: personal
    • Aelia Duty Free Shop: quality of service
    • Aelia Duty Free Shop: price
    • Aelia Duty Free Shop: personal
  10. How satisfied are you with …? Rate the service which you used from 1 to 5 (1 the best, 5 the worst)
    • Connection to the airport
    • Continuity of air links
    • Directions and signs on the airport
    • Check-in
    • Security control
    • Passport control
    • Displaying and giving information
    • Information on our website
    • Cleanliness and tidiness
    • AC conditions
    • Other – please specify: 
  11. Did you experience any inconvenience while being at the airport? Please specify.
  12. Your recommendations for the quality of service:

* - Takto jsou označena povinná pole.

Letiště Ostrava, a.s.

Letiště Ostrava, a.s.
742 51 Mošnov 401

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