We are interested in your opinion

Dear passengers, we would like to provide you with the highest quality services. In order to be able to fulfil your ideas as best as we can, please fill in a short questionnaire.

Questionnaire

1. How often do you fly from Ostrava Airport?

For the first time

1-2 per year

More than 3 times per year

2. Main aim of your flight

Business journey

Holiday

Private journey

3. Your final destination:

4. Where did you buy your flight ticket?

At the airport

Airline sales office

At a travel agency

Via internet

Other

5. Which direct destinations would you like to see in our flight schedule in the future?

6. How did you get to the airport?

By your own car

By bus

By train

By taxi

I was brought by friends

Other

7. How satisfied are you with …? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

Parking
quality of service	1 2 3 4 5
price	1 2 3 4 5
In which car park did you park your car?
CCTaxi
quality of service	1 2 3 4 5
price	1 2 3 4 5
Car Hire
quality of service	1 2 3 4 5
price	1 2 3 4 5
Public transport (bus, train)
quality of service	1 2 3 4 5
price	1 2 3 4 5

8. Which stores / restaurants have you used at the Leoš Janáček airport? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

Fast food – Gastro-flight
quality of service	1 2 3 4 5
price	1 2 3 4 5
personal	1 2 3 4 5
Mattoni Grand Café
quality of service	1 2 3 4 5
price	1 2 3 4 5
personal	1 2 3 4 5
Aelia Duty Free Shop / Relay
quality of service	1 2 3 4 5
price	1 2 3 4 5
personal	1 2 3 4 5
Airport Bar ground floor
quality of service	1 2 3 4 5
price	1 2 3 4 5
personal	1 2 3 4 5
Airport Bar 1st floor
quality of service	1 2 3 4 5
price	1 2 3 4 5
personal	1 2 3 4 5

9. How satisfied are you with …? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

10. Which service did you use at the Ostrava airport? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

11. How did you spend time at the airport before your departure?

12. Did you experience any inconvenience while being at the airport? Please specify.

13. Your recommendations for the quality of service

14. Your name and surname

15. Address (city)

16. Phone / e-mail

In order to contact you in the event that you win, we need your consent to the processing of your personal data. You can find the rules for processing your personal data at Letiště Ostrava, a.s.

I agree to the processing of my personal data.

I am interested in receiving current information on my e-mail.

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We are interested in your opinion

Questionnaire

1. How often do you fly from Ostrava Airport?

2. Main aim of your flight

3. Your final destination:

4. Where did you buy your flight ticket?

5. Which direct destinations would you like to see in our flight schedule in the future?

6. How did you get to the airport?

7. How satisfied are you with …? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

8. Which stores / restaurants have you used at the Leoš Janáček airport? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

9. How satisfied are you with …? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

10. Which service did you use at the Ostrava airport? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

11. How did you spend time at the airport before your departure?

12. Did you experience any inconvenience while being at the airport? Please specify.

13. Your recommendations for the quality of service

14. Your name and surname

15. Address (city)

16. Phone / e-mail

17. Email

18. Zpráva

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Destinations

Albania

Bulgaria

Italy

Egypt

Great Britain

Greece

Poland

Spain

Tunisia

Turkey

Letiště Ostrava, a.s.

Information for passengers

Lost and Damaged Luggage

Connection to the airport	1 2 3 4 5
Continuity of air links	1 2 3 4 5
Directions and signs on the airport	1 2 3 4 5
Check-in	1 2 3 4 5
Security control	1 2 3 4 5
Passport control	1 2 3 4 5
Displaying and giving information	1 2 3 4 5
Information on our website	1 2 3 4 5
Cleanliness and tidiness	1 2 3 4 5
AC conditions (temperature, humidity, odour)	1 2 3 4 5
Other – please specify:	1 2 3 4 5

Airport Information Desk	1 2 3 4 5
Ticket Reservation Desk	1 2 3 4 5
Lost Luggage Counter	1 2 3 4 5
Luggage Shrink Wrapping	1 2 3 4 5
Luggage storage	1 2 3 4 5
Children’s play area	1 2 3 4 5
Nursing room	1 2 3 4 5
Business Lounge	1 2 3 4 5
Toilets (WC)	1 2 3 4 5
WIFI	1 2 3 4 5
Other – please specify:	1 2 3 4 5

Information for passengers

Discover the world. Fly via Warsaw

We are interested in your opinion

Questionnaire

1. How often do you fly from Ostrava Airport?

2. Main aim of your flight

3. Your final destination:

4. Where did you buy your flight ticket?

5. Which direct destinations would you like to see in our flight schedule in the future?

6. How did you get to the airport?

7. How satisfied are you with …? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

8. Which stores / restaurants have you used at the Leoš Janáček airport? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

9. How satisfied are you with …? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

10. Which service did you use at the Ostrava airport? Rate the service which you used from 1 to 5 (1 the worst, 5 the best)

11. How did you spend time at the airport before your departure?

12. Did you experience any inconvenience while being at the airport? Please specify.

13. Your recommendations for the quality of service

14. Your name and surname

15. Address (city)

16. Phone / e-mail

17. Email

18. Zpráva

Albania

Bulgaria

Italy

Egypt

Great Britain

Greece

Poland

Spain

Tunisia

Turkey